CX Series Summit & Awards

"Empowering Conversations, Shaping Futures."

Thursday,
24th Nov 2022

08:30 AM TO
05:30 PM

Courtyard by Marriott Mumbai International Airport

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Summary of the event

Human conversations are complex, filled with inside jokes, cultural references, and quick exchanges. People effortlessly understand and respond to each other. For machines to have good conversations with humans, their responses need to be fast, smart, and sound natural. Real Conversational AI goes beyond simple rules. It understands context, analyzes text and speech, figures out what the user wants, and even considers their preferences. Using technology like natural language processing, automatic speech recognition, and advanced learning, Conversational AI can talk like a human, understanding context and giving smart answers.
Nowadays, AI chatbots can chat so well that people feel like they're talking to a person. This Conversational AI is crucial for brands that want to make customers happy. It lets brands talk to customers in ways they like and gives them quick, personalized experiences—better than the old-fashioned methods.
CX Strategy and Conversational AI Summit & Awards 2024" is our 1 day event where experts, chatbot creators, and AI tech providers come together. They talk about the latest trends, future ideas, rules, and changes in Conversational AI. It's a chance for everyone to learn and work together.
Why Choose us: Apart from providing a platform to discuss the evolution of Coversational AI and what the future of Artificial intelligence looks like, we also invite innovative solution providers to showcase their products and help us understand how their technology can help in solving various issues faced by the businesses. With cross - industrial networking and detail oriented case studies, our conferences are memorable experiences to take home for both speakers and attendees.

Companies providing solutions in

AI-Powered Customer Support, Personalised Recommendations and Insights, Lead Generation and Qualification, Customer Feedback and Sentiment Analysis, Automated Customer Onboarding and Training, Predictive Analytics for Customer Engagement, Voice-Enabled Interfaces for Business Applications, Real-time Sales and Marketing Assistance, Automated Quote and Proposal Generation, Supply Chain Management and Logistics, Customer Data Security and Compliance, Predictive Maintenance and Support, Cross-selling and Upselling Opportunities, Partner and Vendor Management, Integration with Business Intelligence Systems

Who should attend?

MD, CXO, VP, AVP, Heads of: Artificial Intelligence, Customer Experience, Customer service, Customer success, Brand management, Audio signal processing, Data scientists, Digital Transformation & Strategy, Client Services, Sales, Enterprise CRM Architect, IOT, robotics & Automation, Technology, Innovation, Predictive maintenance, Product, designer and researcher, Marketing.

Industries

Banking & Financial Services Retail & eCommerce Automotive Education & technology Pharma & Healthcare Telecommunication Consultancy Internet Hospitality Manufacturing Transportation & Logistics

WE HELP BRAND CONNECT WITH PEOPLE

"Brands. People. Connect."

Why you should sponsor?

Why to sponsor our event: Sponsoring our upcoming CX Strategy & Conversational AI Summit & Awards provides a unique opportunity to elevate your brand and engage with a targeted audience. Here are compelling reasons to consider sponsorship:

Exposure to Industry Leaders:

Showcase your brand to key decision-makers, industry leaders, and professionals in the CX and AI space. Benefit from valuable exposure to a highly influential audience.

Networking Opportunities:

Gain access to exclusive networking opportunities with top executives, thought leaders, and professionals. Forge meaningful connections that can lead to future collaborations and business partnerships.

Brand Visibility:

Maximize your brand visibility through event promotions, online platforms, and during the summit itself. Position your brand as a leader in the CX and Conversational AI space.

Thought Leadership:

Demonstrate your expertise by participating in panel discussions, workshops, or keynote sessions. Establish your company as a thought leader in the industry, fostering trust and credibility among attendees.

Targeted Marketing:

Benefit from targeted marketing efforts focused on reaching a niche audience interested in CX strategies and Conversational AI. Enhance your marketing ROI by connecting with a highly relevant and engaged demographic.

Showcasing Innovations:

Highlight your latest products, services, and innovations to a captivated audience. Use the platform to unveil advancements and solutions that set your company apart from competitors.

Recognition and Awards:

Gain recognition through potential award categories. Showcase your achievements and contributions to the CX and Conversational AI landscape, enhancing your industry standing.

Customized Sponsorship Packages:

Tailor your sponsorship to meet specific marketing goals and budget constraints. We offer flexible packages that ensure your brand receives the visibility and recognition it deserves.

Lead Generation:

Leverage the event for lead generation by connecting with potential clients, partners, and collaborators. Capture valuable leads that can contribute to your business growth.

Community Engagement:

Align your brand with a community of like-minded professionals and organizations. Participate in discussions, share insights, and contribute to the growth of the CX and AI community.

Why Choose us:

Apart from providing a platform to discuss the evolution of Coversational AI and what the future of Artificial intelligence looks like, we also invite innovative solution providers to showcase their products and help us understand how their technology can help in solving various issues faced by the businesses. With cross - industrial networking and detail oriented case studies, our conferences are memorable experiences to take home for both speakers and attendees.

Conference Agenda

Empowering Conversations, Shaping Futures.

08:15 AM:

Registration & Breakfast

09:30 AM:

Welcome address by Empiric Business Media

09:40 AM:

Keynote Topic: Fast track digital transformation: A game changer in CX journey.

A

Dipu KV

Senior President - Head Operations & Customer Service
Bajaj Allianz General Insurance

B

Vijaybahu Joshi

AVP - Head of Experience Design
Reliance Jio India

C

Nitin Jain

Head of Customer Experience (CS&L and Sales) for India & MiddleEast and Africa Mondelez International

D

Manish Shah

Vice President - Digital Customer Experience (DCX)
Capgemini